Working Together

Beginning counselling can feel unfamiliar, so this page explains some important information about how we may work together, including confidentiality, session arrangements, professional boundaries and how your personal information is handled.
My aim is for our work together to feel clear, safe and transparent.

Online and Telephone Counselling

Sessions are available to adults online or by telephone and follow the same ethical standards as face-to-face counselling.

Please ensure:

  • You are in a private, quiet space
  • Sessions are not recorded without written consent
  • I have an up-to-date telephone number for you in case we become disconnected.
  • I know your location at the time of the session in case this is needed in an emergency.

Sessions take place via Zoom or telephone, depending on your preference.

Session Details 

  • Session length: 50 minutes
  • Fee: £50 per session
  • Format: Online via Zoom or telephone


I offer counselling on an open-ended basis, meaning there is no fixed number of sessions.

We will review our work together from time to time to make sure the counselling continues to feel helpful and appropriate for your needs.


You are free to end counselling at any time, although where possible it can be helpful for us to discuss ending our work together within a session.

Payment & Cancellations

Payment is required by bank transfer at least 48 hours before your session.

Please provide at least 24 hours' notice if you need to cancel or rearrange an appointment.

Sessions cancelled with less than 24 hours' notice may be charged at the full session fee.

I understand that unexpected circumstances sometimes happen, and these will be considered individually.

If I need to cancel a session, you will be offered either a rearranged appointment or a full refund.

Confidentiality

What you share during counselling is treated confidentially.

As part of safe and ethical practice, I attend regular professional supervision. I may discuss aspects of my counselling work with my supervisor, but identifying information is kept to a minimum.

There are limited circumstances where I may need to share information without your consent. These may include:

Where there is a serious risk of harm to you or another person.

Where safeguarding responsibilities apply.

Where disclosure is required by law.

Where I am required to comply with a court order or other legal obligation.

Any decision to share information would be carefully considered and limited to what is necessary.

Wherever possible and appropriate, I would discuss this with you first.

If your counselling is funded by another organisation, I will explain before counselling begins what administrative information, if any, may be shared with that organisation. The content of your counselling sessions remains confidential, subject to the exceptions outlined above.

Crisis Support

I am unable to provide an emergency or crisis service and may not be able to respond immediately to contact outside arranged sessions.


If you are in immediate danger, feel unable to keep yourself or somebody else safe, or need urgent help, please contact:


Emergency services: 999
NHS 111
Samaritans: 116 123
Your GP or out-of-hours GP service
Your nearest A&E department

Record Keeping & Data Protection

I keep brief and relevant records to support our counselling work and to meet my professional and legal responsibilities.
These may include contact details, administrative information and brief counselling notes.
Records are:

  • Stored securely.
  • Protected appropriately whether held digitally or in paper form.
  • Retained for 6 years after our counselling relationship ends. 

Only shared where you have given consent or where there is an appropriate legal or safeguarding reason for doing so.
Some of the information discussed in counselling may be sensitive personal information. This information is handled carefully and securely in accordance with UK data protection law.


You have the right to request access to personal information I hold about you. Other data protection rights may also apply depending on the circumstances.


Further information about how I collect, use, store and protect your personal information can be found in my Privacy Notice.

Contact Between Sessions

Our counselling relationship is professional, and communication outside sessions is usually limited to appointments, cancellations or other practical arrangements.

I do not provide counselling by text message, email or social media between sessions.

I do not connect with current clients through personal social media accounts.

If we happen to meet outside counselling, I will respect your privacy and will normally allow you to decide whether you wish to acknowledge me.

Ethical Practice & Supervision

I work in accordance with the BACP Ethical Framework for the Counselling Professions and attend regular professional supervision.


Supervision supports safe, ethical and reflective practice and provides a confidential professional space in which I can reflect on my counselling work.


I am a Registered Member of the British Association for Counselling and Psychotherapy (MBACP).